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A Tyneside Roofscape We Know by Heart — Welsh Slate, Lead Valleys and 24-Hour Storm Call-Outs

Roofer in Newcastle upon Tyne

Newcastle's roofline tells the story of the shipyards. From the 1870s until 1914 the terraces and the city's signature Tyneside flats — two front doors under one shared roof — were thrown up hard to house the Tyne's engineering and shipbuilding workforce, and they were roofed almost everywhere in natural Welsh slate, with lead-lined valleys running between the paired pitches and lead soakers and flashings wrapped around the shared chimney stacks. Those are the classic North East failure points, and they are why the phone rings here: a slate slips or goes nail-sick, a mortar fillet cracks, the lead perishes at a stack, and the exposed river-valley weather does the rest. Newcastle sits open to North Sea wind and driving rain on the coastal plain, and it cycles repeatedly through hard frost — a record low of minus 14.0°C and typically five to ten days of lying snow a year — the freeze-thaw regime that lifts and delaminates slate, cracks tiles and opens up flashings across the whole terraced roofscape.

Newcastle Roofer Restoration Company is Paul and Steve, who set the firm up in 2008 and are still the two names on every survey and quote eighteen years on. We work from 172 Benton Road in High Heaton (NE7), we are open 24 hours for storm-damage call-outs, and a real roofer answers the phone — not a call-centre script read back at you after the wind has come in overnight. Every job starts with a free no-obligation roof survey and a fixed written quote agreed before a single slate is lifted, covering labour, materials and access in one figure with a written scope. The roofers we coordinate handle roof repairs, flat roof repair & replacement, roof replacement & re-roofing, chimney & leadwork and guttering, fascias & soffits — the full list of services is one click away, or call 07460 067785.

Beyond central Newcastle and the inner terraced belt we cover three distinct patches, each with its own roofing character. Gosforth is the affluent suburb up the Great North Road (NE3), where late-Edwardian villas and red-brick 1930s hipped-tile semis mean bigger, steeper pitches, more ridge and hip length and more chimney flashing to maintain, much of it inside the 2002 conservation area. Jesmond (NE2) is among the densest period roofscapes in the city — prestigious 1858–1898 terraces and street after street of Tyneside flats under heavy student-let ownership, across three conservation areas where slate must be matched. Wallsend (NE28) sits by the Tyne mouth at the east end of Hadrian's Wall, denser shipbuilders' terraces and interwar estates that catch the most coastal wind of the four — and, crucially, it lies in North Tyneside, not the City of Newcastle. Meet Paul and Steve on about, read what customers have said on reviews, or go straight to contact — or ring 07460 067785.

  • A Real Roofer on the Phone 24 Hours a Day, 365 Days a Year
  • Free No-Obligation Roof Survey and a Fixed Written Quote Before Any Work Begins
  • Paul and Steve — Two Owners Behind Every Roof Since 2008
  • Slating and Tiling Built to BS 5534, Leadwork to BS EN 12588
2008Founded by Paul and Steve in Newcastle
24/7A Real Roofer for Storm Damage, Every Hour of Every Day
3Suburbs Covered in Depth — Gosforth, Jesmond & Wallsend
BS 5534The Slating & Tiling Standard Our Work Is Built To
Newcastle Roofer Restoration Company crew at work in Newcastle upon Tyne

About Us

Since 2008: Paul, Steve and a Benton Road Line That's Answered Around the Clock

From a Welsh-slate Tyneside flat off Heaton Road to a hipped-tile 1930s semi up in Gosforth, the process does not change — the same free roof survey, the same fixed written quote, the same 24-hour storm line. Meet Paul and Steve on about, read what customers say on reviews, or head to contact for a survey — or call 07460 067785.

Call 07460 067785

The #1 Choice

Why Tyneside Households Keep Our Number in the Loft Hatch

Anyone can put a roofing number on the side of a van. What actually matters when the wind takes a ridge tile off on a Sunday night is who picks up, whether the price you were quoted is the price you pay, and whether the roofer on the ladder understands a Welsh-slate Tyneside flat and a conservation-area stack rather than a textbook diagram.

  • Open 24 hours, every day of the year — a genuine storm call-out is answered by a real roofer, never routed to an overnight message service
  • Paul and Steve have run the firm since 2008 — the same two owners stand behind every survey and written quote, eighteen years on
  • A free no-obligation roof survey and a fixed written quote before work starts, with labour, materials, access and clean-up set out in one figure and a written scope
  • Slating and tiling built to BS 5534, with single-lap tiles mechanically fixed against wind uplift rather than relying on mortar alone
  • Leadwork to BS EN 12588 using the correct lead codes for valleys, soakers and chimney flashings — the North East's recurring failure point
  • Flat-roof work to BS 6229, and felt and reinforced bitumen membranes to BS 8217 and BS 8747, with EPDM and GRP as the longer-life alternatives
  • Welsh-slate and Tyneside-flat know-how — a single roof over two households needs care that a standard semi does not
  • Conservation-area experience across Grainger Town, Gosforth and Jesmond, where external roof changes need consent and slate must be matched
  • Freeze-thaw and wind-uplift repairs for the slipped slates, cracked tiles and stripped ridges and verges the exposed Tyneside climate produces
  • Moisture and ventilation detailing to Building Regulations Part C and Part L, so a re-covered roof performs as well as it looks

What We Do

The Five Roofing Jobs Newcastle Calls Us Out For Most

Roof Repairs24/7 storm call-outs

Roof Repairs

A slate slipped off a Heaton terrace, a ridge lifted on a Gosforth semi, or driving rain finding a cracked flashing on a Tyneside flat — the roofers we coordinate go out around the clock. Every roof repair starts with a free survey and a fixed written quote before anything is touched.

View Roof Repairs
Flat Roof Repair & ReplacementEPDM · GRP · felt

Flat Roof Repair & Replacement

Blistered, split or ponding felt on a dormer, extension or outrigger is one of the most common calls we get. The flat roof team we coordinate strips and re-covers to BS 6229 in EPDM rubber, GRP fibreglass or reinforced bitumen, matched to the deck and the budget.

View Flat Roof Repair & Replacement
Roof Replacement & Re-RoofingSlate & tile

Roof Replacement & Re-Roofing

When a Welsh-slate roof reaches the end of its life — widespread nail sickness, failed battens, too many patched repairs — a full strip and re-cover is the honest answer. The roofers we coordinate re-roof to BS 5534, matching slate in conservation areas.

View Roof Replacement & Re-Roofing
Chimney & LeadworkBS EN 12588 lead

Chimney & Leadwork

Perished lead flashing, eroded mortar pointing and cracked fillets around a shared stack are the North East's classic leak source. The roofers we coordinate repoint, rebuild and re-lead to BS EN 12588 with the correct lead codes for valleys, soakers and flashings.

View Chimney & Leadwork
Guttering, Fascias & SoffitsuPVC & rainwater goods

Guttering, Fascias & Soffits

Blocked, sagging or split gutters push water back at the roofline and rot the fascia and soffit behind them. The team we coordinate replaces and realigns guttering, fascias and soffits in uPVC, with cast-iron and aluminium rainwater goods where the property calls for it.

View Guttering, Fascias & Soffits

Get your free, fixed-price quote today

Call 07460 067785 or send the form — we call back the same business day.

Service Area

Serving Newcastle upon Tyne & Surrounding Areas

Frequently Asked Questions

How much does a roof repair cost in Newcastle?

The cost depends entirely on what the survey finds — a few slipped slates re-fixed on an accessible pitch is a very different job from re-leading a chimney stack or repairing a valley on a three-storey Jesmond terrace. That is exactly why every job begins with a free no-obligation roof survey and a fixed written quote, worked out from the actual roof rather than a figure guessed over the phone, with labour, materials and access set out in one figure. There is no separate night or weekend surcharge bolted on for a genuine storm call-out — the quote is calculated the same way whatever the hour. Paul and Steve have coordinated roofers across Newcastle since 2008, so ring 07460 067785 for a real figure before anyone is booked out.

Do you carry out emergency and storm-damage roof call-outs?

Yes — the line is open 24 hours a day, every day of the year, and a genuine storm-damage call is treated as the priority job on the board. When North Sea wind lifts a ridge, strips a verge or takes slates off and rain is getting into the loft, the roofers we coordinate can make the roof safe and watertight quickly, then set out the permanent repair on a written quote. Storm Arwen in November 2021 showed how hard the exposed North East coast can be hit, and Tyne-mouth roofs like Wallsend's take the worst of that wind. Turn off any electrics near an active leak, move what you can out of the way, and call 07460 067785.

My house is a Welsh-slate Tyneside flat — what roofing problems are common?

Newcastle's Victorian and Edwardian terraces and its signature two-door Tyneside flats were roofed overwhelmingly in natural Welsh slate, and after a century or more the recurring failures are predictable: slates that slip or go nail-sick as the fixings corrode, cracked mortar fillets and perished lead around the shared chimney stacks, and lead-lined valleys between paired pitches that split or block. Because a Tyneside flat is a single roof over two households, one repair sits above two homes and needs coordinating between them. The roofers we coordinate survey the actual roof rather than assuming a full strip is the only answer, since targeted re-fixing and re-leading is often enough. See [roof repairs](/roof-repairs) or [chimney & leadwork](/chimney-leadwork) for the detail.

When does a roof need re-roofing rather than repair?

A roof has reached the point of re-roofing when the failures stop being isolated and start being general — widespread nail sickness where slates are letting go across the whole pitch, battens that have rotted, underlay that has perished, or a roof that has been patched so many times that each new leak just moves along. At that stage repeated repairs cost more over a few years than a proper strip and re-cover, and they never restore the roof's real weather performance. The roofers we coordinate re-roof to BS 5534, with single-lap tiles mechanically fixed against wind uplift and a breathable underlay and ventilation detailed to Building Regulations Part C and Part L. See [roof replacement & re-roofing](/roof-replacement-re-roofing) for what is involved.

I'm in a Jesmond or Gosforth conservation area — will that affect roof work?

It can, wherever the work is visible from the street. Jesmond has three designated conservation areas — Brandling Village, South Jesmond and Jesmond Dene — and the Gosforth Conservation Area was designated in 2002 to protect a housing stock the council rates as not represented in such quality anywhere else in the city. Within these areas, external roof alterations, new rooflights and any change away from the original natural slate typically need conservation consent from Newcastle City Council, and slate and detailing must be matched rather than swapped for modern concrete tile. The roofers we coordinate flag where that applies before a job starts so it is not begun and then stopped halfway. See [Jesmond](/jesmond) or [Gosforth](/gosforth) for more.

What flat roofing do you use, and why not just re-felt it?

Traditional reinforced bitumen felt is still a valid system and the roofers we coordinate lay it to BS 8217 and BS 8747 where it suits the roof and the budget, but on a dormer, extension or outrigger that keeps blistering, splitting or ponding, a modern single-layer system usually lasts far longer. EPDM rubber membrane and GRP fibreglass are both laid as a continuous covering with no daily seams to fail, and all flat-roof work is detailed to BS 6229 with the falls, upstands and deck ventilation the standard requires. The right choice depends on the deck, the access and how long you want it to last, which is what the free survey settles. See [flat roof repair & replacement](/flat-roof-repair-replacement).

Why does lead flashing around my chimney keep leaking?

Lead is the traditional and correct material at a chimney stack, but the wrong lead code, over-long pieces that fatigue and crack in the freeze-thaw cycling, or old mortar fillets used instead of proper stepped flashing are the usual reasons a stack leaks again and again. Newcastle's hard-frost climate is especially unforgiving on undersized or poorly dressed lead. The roofers we coordinate re-lead to BS EN 12588 using the correct code of rolled lead sheet for the location, with soakers and stepped flashings dressed properly and the pointing renewed, so the repair lasts rather than reappearing after the next hard winter. See [chimney & leadwork](/chimney-leadwork) for the full picture.

Do blocked or sagging gutters really damage the roof?

Yes — guttering is the part of the roofline people notice last and it causes more slow damage than most expect. When gutters block, sag or split, rainwater overflows behind them and runs down the wall, and over time it saturates and rots the timber fascia and soffit behind the roofline and can track back into the roof edge itself. Clearing, realigning or replacing the guttering, and renewing rotten fascias and soffits in uPVC, stops that before it becomes a structural repair. The team we coordinate handles the whole roofline together so the fix is complete. See [guttering, fascias & soffits](/guttering-fascias-soffits).

What roofing standards is your work built to?

The roofers we coordinate build slating and tiling to BS 5534, which since its 2015 revision requires single-lap tiles to be mechanically fixed against wind uplift rather than held by mortar alone, and leadwork to BS EN 12588 using the correct lead codes. Flat roofs are laid to BS 6229, with felt and reinforced bitumen membranes to BS 8217 and BS 8747, and moisture and ventilation on any re-cover are detailed to Building Regulations Part C and Part L. Selling standards the work is actually built to matters more than any badge. Every job also carries a fixed written quote and a written scope agreed before work begins.

Is Wallsend covered by the same team, and is it different from Newcastle?

Yes, Wallsend is one of the three suburbs we cover in depth, but there is one important difference: Wallsend lies in the Metropolitan Borough of North Tyneside, not the City of Newcastle upon Tyne, so its building control, any works notification and its conservation-area designations run through North Tyneside Council rather than Newcastle City Council. Its position by the Tyne mouth at the east end of Hadrian's Wall also leaves it more openly exposed to North Sea wind and driving rain than the inland suburbs, so wind uplift on ridges and verges and rain ingress at flashings are pronounced there. The roofers we coordinate know which authority applies before a van sets off. See [Wallsend](/wallsend) for more.

Do you give a written quote before starting, and is the survey really free?

Yes to both — every roof survey is free and carries no obligation, and every job gets a fixed written quote before any work begins, covering labour, materials, access and clean-up in one figure with a written scope and nothing added afterwards. That has been the process since Paul and Steve started the firm in 2008, and it applies the same to a single slipped slate as it does to a full re-roof. It means you can have a roof looked at properly and know exactly what a repair would cost with no pressure to book anything. Call 07460 067785 to arrange a survey.

A Free Roof Survey and a Fixed Written Quote, Answered Around the Clock

Roofers we coordinate across Gosforth, Jesmond, Wallsend and Heaton, day or night. Call 07460 067785.

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